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The Guest Experience Designer

A guest list tells you who is coming. It tells you nothing about what happens to them. This designs the journey — from the moment they hear about the celebration to the week they are still talking about it.

Experience health

Your celebration

date not set · venue not set · city not set · 150 expected

no step-free routeno shuttleno children's spaceno quiet room4 min from parking

Overall experience

2

Convenience

9

Comfort

0

Accessibility

10

Communication

0

Entertainment

0

Food & drink

0

Navigation

0

Personalisation

0

Emotional design

0

Average wait

0 min

Excitement

0/5

Magic planned

0

Guests on register

0

Six stages

Stage coverage

01 Discovery
02 Preparation
03 Arrival
04 Celebration
05 Departure
06 After

Live intelligence

What the journey is telling you

  • fixNothing is designed for the weeks after. The thank-you, the gallery and the feedback are where guests become relationships.
  • fixNo magic moment is planned yet. Delight is not a by-product; someone has to own it and pay for it.

“The room judges the wait, not the quantity.”

From the Playbook

Serving lines

1 per 100 guests

four guests a minute per line

Portions

×1.10

Takeaway

×0.35

one pack per three guests

Menu

3 dishes minimum

guests do not forgive food that was competent but not theirs